Question 1

Same-day orders?

Accepted Answer

Yes, we offer same-day delivery! We don't have a fixed cutoff time—we always try to fulfill all orders. If for any reason (stock or courier availability) this isn't possible, we'll contact you immediately with a solution.

Question 2

Delivery zones?

Accepted Answer

We deliver within a 50km radius of Lisbon, covering the entire city of Lisbon (Chiado, Alcântara, Belém, Parque das Nações, Benfica, Alvalade and other parishes), as well as Oeiras, Cascais, Sintra, Amadora, Odivelas, Loures, Vila Franca de Xira, and on the South Bank: Almada, Seixal, Barreiro, Montijo and Setúbal. If for any reason your address does not appear available at checkout, please contact us via WhatsApp or email — we will always try to find the best solution.

Question 3

Can I pick up my order in store instead of having it delivered?

Accepted Answer

Yes! When finalizing your order, you can choose the in-store pickup option, within our opening hours, and collect it whenever it's most convenient for you. By default, pickup is at our Chiado store (Rua Garrett, 19). If you prefer pickup at LX Factory, please indicate this in the order notes — and, should any unforeseen circumstances arise, we will contact you.

Question 4

If there's no one home to receive the delivery, what do they do?

Accepted Answer

We always try to deliver the flowers to the agreed location, even if no one is home — Portugal is a safe country, so we leave them by the door, with a neighbor, or at nearby services (concierge, reception, etc.). If we cannot locate the recipient, we call them directly; if that is not possible, we contact the person who placed the order. As a last resort, if delivery is still not possible, the order is returned to the shop and we contact the recipient to find the best solution.

SAME DAY DELIVERIES

SINCE 1922 FLORIST

Balloon "Congratulations"

PERGUNTAS FREQUENTES

Same-day orders?

Delivery zones?

Can I pick up my order in store instead of having it delivered?

If there's no one home to receive the delivery, what do they do?

PERSONALIZE YOUR GIFT: Choose a Postcard to accompany your Flowers!

ADD A SPECIAL TOUCH: And choose the ideal vase, irresistible chocolates and refreshing drinks.

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PERSONALIZE YOUR GIFT:
Choose a Postcard to accompany your Flowers!

ADD A SPECIAL TOUCH:
And choose the ideal vase, irresistible chocolates and refreshing drinks.