PRIVACY POLICY | Pequeno Jardim

Pequeno Jardim — Madeira & Martinho, Lda.

Last updated: 21 October 2026

1. Our Commitment to Privacy

Pequeno Jardim respects the privacy of its customers and website visitors and is committed to protecting their personal data.

We process personal data transparently, securely and in accordance with the General Data Protection Regulation (GDPR) and applicable Portuguese data protection legislation.

This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, with whom we may share it, and the rights available to individuals.

2. Data Controller

The entity responsible for processing personal data is:

Madeira & Martinho, Lda.

Trading name: Pequeno Jardim

Portuguese Tax Identification Number (NIPC): 500509344

Registered address: Rua Garrett, 61, 1200-203 Lisbon, Portugal

Website: www.pequenojardim.com

Email: info@pequenojardim.com

Telephone: +351 213 422 426

For any questions concerning personal data or privacy, please contact us using the email address above.

3. Personal Data We Collect

In the course of our business activities, we may collect and process the following categories of personal data:

Identification details, such as first and last name.
Contact information, including email address, telephone number and postal address.
Billing information, including tax identification number when provided.
Order information, including purchased products, delivery dates and purchase history.
Recipient details required for flower deliveries, such as name, delivery address, telephone number and delivery instructions.
Information voluntarily provided through contact forms, email, telephone or other communication channels.
Communication preferences and newsletter subscriptions.
Technical information, such as IP address, browser type, device information and data collected through cookies, where applicable.

We only collect personal data that is relevant and necessary for the purposes described in this Policy.

4. Purposes and Legal Bases for Processing

We may process personal data for the following purposes:

Order Processing and Deliveries

To process purchases, confirm payments, prepare orders, arrange deliveries and provide customer support.

Legal basis: performance of a contract or steps taken before entering into a contract.

Billing and Legal Obligations

To issue invoices, maintain accounting records and comply with applicable tax and legal obligations.

Legal basis: compliance with legal obligations.

Enquiries and Quotations

To respond to enquiries concerning flowers, plants, weddings, events, floral decoration and other services.

Legal basis: pre-contractual steps or legitimate interests in responding to enquiries, as applicable.

Marketing Communications and Newsletters

To send information about our products, services, promotions, special offers and news, where a valid legal basis exists, including consent where required.

Recipients may withdraw their consent or object to marketing communications at any time.

Website Security and Functionality

To ensure the proper operation of our website, prevent fraudulent activity and protect our services.

Legal basis: legitimate interests, legal obligations or consent, depending on the specific processing activity.

Service Improvement and Website Analytics

To understand how visitors use our website and improve our services, where applicable and in accordance with their cookie preferences.

Legal basis: consent where legally required, or another appropriate legal basis depending on the processing activity.

5. Personal Data of Delivery Recipients

When a customer orders flowers or other products for delivery to another person, we may need to process the recipient's personal data.

This may include the recipient's name, delivery address, telephone number and relevant delivery instructions.

Such information is used solely for purposes connected with preparing, arranging and completing the delivery, resolving delivery difficulties and fulfilling the order.

Customers should only provide information necessary for the delivery and should avoid including sensitive personal information in messages or delivery instructions.

6. Payment Processing

Payments made through our website or through payment links may be processed by external payment service providers.

Depending on the payment method selected, these providers may include Wix Payments, PayPal, Easypay and REDUNIQ.

These providers may process the information necessary to authorise, complete and secure transactions in accordance with their respective privacy policies and legal obligations.

Pequeno Jardim does not need access to customers' complete payment card details to manage their orders.

7. Sharing Personal Data with Third Parties

To provide our products and services, we may share personal data with trusted third parties where necessary, including:

Website hosting and e-commerce service providers, including Wix.
Payment service providers.
Couriers, delivery partners and transport companies.
Accounting, invoicing and administrative service providers.
Technology and communications service providers.
Partners involved in providing contracted services, where necessary.

We limit the information shared to what is necessary for each purpose and take appropriate steps to ensure compliance with applicable data protection legislation.

We may also disclose personal data to public authorities when required by law.

8. International Data Transfers

Some of our technology service providers may process personal data outside the European Economic Area (EEA).

Where international transfers take place, we seek to ensure that appropriate legal safeguards are in place, such as adequacy decisions issued by the European Commission or Standard Contractual Clauses, as applicable.

Individuals may request further information about the safeguards used by contacting us.

9. Retention of Personal Data

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, subject to applicable legal retention requirements.

Accounting and invoicing records are retained for the periods required by Portuguese law.

Information relating to enquiries, orders, deliveries and customer relationships is retained for the periods necessary to manage contractual relationships, resolve complaints and establish, exercise or defend legal claims.

Personal data used for marketing communications is processed only while a valid legal basis exists, subject to any records that must be retained to demonstrate legal compliance.

10. Your Data Protection Rights

Under applicable data protection legislation, individuals may exercise the following rights, where the relevant legal conditions are met:

The right to access their personal data.
The right to rectify inaccurate or incomplete personal data.
The right to request the erasure of personal data.
The right to restrict processing.
The right to object to processing.
The right to data portability.
The right to withdraw consent at any time where processing is based on consent, without affecting the lawfulness of processing carried out before withdrawal.

To exercise these rights, please contact us at info@pequenojardim.com.

We may request additional information strictly necessary to verify the identity of the person making the request.

Individuals also have the right to lodge a complaint with the Portuguese Data Protection Authority:

Comissão Nacional de Proteção de Dados (CNPD)

Website: www.cnpd.pt

11. Cookies and Similar Technologies

Our website may use cookies and similar technologies to ensure its functionality, remember visitor preferences, analyse website usage and, where applicable, support marketing and advertising activities.

Strictly necessary cookies may be used where permitted by law.

Non-essential cookies, including certain analytics and advertising cookies, will only be used with the visitor's consent where such consent is legally required.

Visitors may manage their preferences through the cookie management mechanism provided on the website, where available, and through their browser settings.

The categories of cookies and the relevant providers should be identified in the website's cookie management mechanism or Cookie Policy.

12. Data Security

Pequeno Jardim adopts appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, alteration, unlawful disclosure or destruction.

Although we take reasonable steps to protect personal information, no electronic transmission or storage system can guarantee absolute security.

13. Children's Personal Data

Our website is not specifically intended for children.

Where the processing of children's personal data is necessary in connection with an order or service, such processing will comply with applicable legal requirements.

14. Changes to This Privacy Policy

Pequeno Jardim may update this Privacy Policy to reflect changes in legislation, technology or business operations.

The updated version will be published on www.pequenojardim.com, together with the date of its latest revision.

15. Contact Information

For any questions concerning this Privacy Policy or the processing of your personal data, please contact: